Brewtiful Coffee - Customer Support

Rewards program malfunctions including points not credited, expired status without notice, and promotional codes not working.

"Points not credited for last 3 purchases"

Mobile orders or in-store orders missing items, wrong items, or delivered to wrong customers.

"Wrong drink in my mobile order"

Rewarding customer experiences with positive remarks about service quality and product offerings.

"Just wanted to say your rewards program is one of the best I have seen. Earning a free drink every 10 purchases is generous and the birthday reward is a nice touch."

Technical issues with the mobile app including crashes, payment failures, and feature glitches.

"App crashes every time I try to pay"

Positive customer feedback and compliments about products, services, and locations.

"Rewards program is excellent"

Mobile orders arriving with incorrect items or drinks due to order fulfillment errors at pickup locations.

"I ordered a large oat milk latte with vanilla but received a regular milk cappuccino. This is the third time this month my mobile order has been wrong at the Market Street location."

Technical glitches with the Brewtiful app preventing users from completing transactions and accessing features.

"The Brewtiful app crashes at the payment screen on my iPhone 15. It happens every single time since the last update."

Questions about company practices, sourcing, and product information.

"Where do you source your coffee beans?"

Feature requests and new functionality suggestions for the app and services.

"Add Apple Watch support please"

Inquiries and requests about business offerings including catering and franchise opportunities.

"Do you offer catering for events?"

Catering orders arriving late and at incorrect temperatures affecting business presentations and events.

"We ordered catering for a board meeting today. 15 coffees and pastries for 10am. The order arrived at 10:45 and the coffee was lukewarm. This was embarrassing in front of our clients."

Limited selection of non-dairy milk alternatives compared to competitor offerings.

"You have oat and almond but many shops now offer coconut, cashew, and macadamia milk too. Would love to see more options especially since you charge extra for non-dairy."

Customers receiving incorrect orders at pickup due to disorganization and poor order fulfillment processes.

"I picked up what I thought was my mobile order at the State Street location but got home and realized it was someone else's order entirely. Now my actual order is gone."

Safety concerns including foreign objects in drinks and food contamination risks.

"Found foreign object in my drink"

Requests for information about sourcing practices, ethical sourcing, and farm transparency.

"I am curious about where Brewtiful sources its beans. I prefer ethically sourced single-origin coffee and I noticed you mention fair trade but do not provide details about specific farms or regions."

Loyalty status expiring without advance notification preventing customers from meeting renewal requirements.

"My Gold rewards status apparently expired last week but I never received any notification. I found out when I tried to get my free size upgrade and was denied."

WiFi connectivity issues at locations with frequent disconnections and re-authentication requirements.

"The WiFi at the Downtown location drops every 10-15 minutes and requires re-authentication. I work remotely from here 3 days a week and the constant disconnections are disruptive."

Loyalty card scanning issues in the app preventing seamless checkout and requiring manual workarounds.

"The barcode on my digital loyalty card in the app is too dim to scan at the register. The cashier has to manually type in my number every time which holds up the line."

Rewards points not being credited to accounts despite scanning loyalty cards and meeting eligibility requirements.

"I have made three purchases this week at the Harbor location and none of them show points in my rewards account. I scanned my loyalty card each time and the cashier confirmed it beeped."

Confusion about product sustainability claims including compostability and recyclability of cups and lids.

"Are they actually compostable? Can I put them in my city composting bin or do they need special industrial composting? Also are the lids recyclable?"

Serious safety concerns involving foreign objects and potential contamination found in drinks or food items.

"I found what appears to be a small piece of plastic in my iced mocha from the Elm Street location today. I have photos. This is a serious food safety issue."

Lack of wheelchair-accessible seating at certain locations preventing full accessibility for customers with mobility needs.

"I use a wheelchair and the Parkview location has no accessible seating. All the tables are high-top bar style which I cannot use. This feels like an ADA violation."

Feature requests for Apple Watch payment capability and other device integration improvements.

"I would love to be able to pay and show my loyalty card from my Apple Watch. Having to pull out my phone in the drive-thru is annoying."

Inquiries about catering service availability and package options for corporate and event customers.

"We are planning a company retreat for 50 people and would love to have Brewtiful Coffee cater the morning session. Do you offer catering packages?"

Facility maintenance and cleanliness issues at specific locations.

"Bathroom at Main St location needs attention"

Insufficient or unclear allergen labeling on menus creating safety risks for customers with severe allergies.

"Your in-store menu boards do not clearly mark which items contain nuts. I accidentally ordered a hazelnut praline cookie not realizing it had actual hazelnuts."

Billing errors including duplicate charges and incorrect payment processing.

"Charged twice for same order"

Bathroom facilities at locations lacking basic supplies and experiencing hygiene and maintenance issues.

"The bathroom at the Main Street location has been out of soap and paper towels the last three times I visited. There was also standing water on the floor."

Business owners interested in opening Brewtiful Coffee franchises and seeking partnership information.

"I am a business owner in Portland and I am interested in opening a Brewtiful Coffee franchise. I love your brand and think it would do well in my area."

Payment processing errors resulting in customers being charged multiple times for a single transaction.

"My credit card was charged twice for my order this morning at the downtown location. Order number BC-4421. I only picked up one drink. Can you please refund the duplicate charge of $5.75?"

Birthday reward promotions not working or codes being rejected at redemption.

"Today is my birthday and I received the birthday reward email but when I tried to redeem it the cashier said the code was invalid."