Terms of service
The short version. Your data is yours and you can take all of it with you at any moment, without asking us. You can cancel whenever you like. We will not sell your data or use it to train anything. And we are an early product, so we tell you plainly what we do not promise.
These terms cover the Bionic Forms desktop app, the web app at bionicforms.com/app, this website, and any public forms you publish with them. Using any of those means you accept them. They work alongside our privacy policy, which describes what we collect and why.
Your account
- You need an account to use the hosted service, and you are responsible for what happens under it. Keep your password to yourself.
- Tell us promptly if you think someone else has got into your account.
- You must be old enough to enter a contract where you live, and if you are signing up for a company you must be allowed to agree to these terms on its behalf.
- One person may use the free plan on their own. Paid plans include unlimited people in your team — we do not charge per seat and we do not count heads.
Your data belongs to you
- Everything you put into Bionic Forms — records, files, app designs, form responses — stays yours. We claim no ownership of it.
- We store and sync it to run the service, and for nothing else. We do not sell it, we do not share it for advertising, and we do not use it to train machine-learning models.
- You can export all of it, whenever you want, without asking us. One download gives you every record as JSON plus every attached file. That is a deliberate commitment, not a feature we might quietly remove: leaving should never require our cooperation.
- On the desktop app your data lives in encrypted files on your own machine and reaches us only when you sign in and sync.
- If you use the AI assistant, we send your request to Anthropic, our AI provider, together with enough of your app for the answer to be about your app: its name, its document types, fields and views, and the titles of recent records. The contents of your records are not sent.
- A workflow you build yourself may include a step that asks the AI a question about a record — and that step does send the record fields your own question names. No workflow does this unless you wrote it that way. See the privacy policy for the detail of both.
Forms you publish
If you open a form to the public, the responses are your responsibility: you decide what to ask for, you are the one collecting it, and you must have the right to collect it under whatever law applies to you. We provide the mechanism and store the answers for you. A form set to anonymous records no name, no email address and no network address, and we cannot recover that information afterwards because it was never kept.
What you may not do
- Break the law with it, or use it to store or send material you have no right to.
- Send unsolicited bulk email through it, or use forms to phish or impersonate.
- Attack, overload or probe the service, or try to reach data that is not yours.
- Resell access to the hosted service as if it were your own product.
We may suspend an account that is doing any of these, and we will tell you why.
Plans, payment and cancelling
- The free plan is genuinely free. It has no time limit and does not require a card.
- Paid plans are billed in advance through Stripe. Card details go to Stripe directly and never touch our servers.
- A subscription renews automatically until you cancel. You can cancel at any time, and you keep the paid features until the end of the period you have already paid for.
- We do not refund part-used periods, except where the law where you live says otherwise.
- If we change prices, existing subscribers get notice before it affects them, and you can cancel rather than accept.
- If a payment fails we will try again and let you know. An unpaid account may be moved to the free plan, which can mean losing access to apps beyond the free limit — your data is not deleted for non-payment, and you can still export it.
What we promise, and what we do not
We will look after your data carefully, keep the service running as well as we can, and give you a way to get everything out at any time.
We do not promise the service will be uninterrupted or error-free. We are an early product and we would rather say so here than imply an assurance we cannot yet back. There is no uptime guarantee on any plan today. The service is provided as it is, without warranties beyond those the law gives you and does not let us exclude.
Keep your own copies of anything you cannot afford to lose. The export exists precisely so that you can.
Limits on liability
To the extent the law allows, Bionics LLC is not liable for indirect or consequential losses, lost profits, or lost data beyond what you can recover from your own exports. Our total liability for any claim is limited to what you paid us in the twelve months before it arose. Nothing here limits liability that cannot lawfully be limited.
Changes, and ending it
- The product changes as we build it. We will not remove the ability to export your data.
- You can stop using the service and delete your account at any time. Export first — deleting an app removes its data.
- We may end an account for a serious or repeated breach of these terms, and except where the law or the seriousness of the breach prevents it, we will give you a reasonable chance to get your data out.
- If we update these terms we will change the date at the top, and we will tell account holders before any change that materially reduces their rights.
Getting in touch
Questions about these terms, or anything else: matt@bidwellhq.com. A real person reads it.
These terms are governed by the law of the jurisdiction in which Bionics LLC is established. If any part of them is unenforceable, the rest still applies.